Explore common questions about Locstatt—from pricing and return on investment to how your personal data is handled—so you can choose the right solution for your company with confidence.
Pricing Questions
Is there a Free trial?
Yes – There is a 1-month Free Trial for a Plan of your choice. This includes access for an unlimited number of Users
What is my Company’s return on investment (ROI)?
A Locstatt client on a drilling facility, recently performed a return on investment or ROI calculation for the Locstatt process simply based on the cost of personnel resource savings. The results were overwhelming as detailed HERE
What is your charge for Company Size?
The Basic Plan is $12 per User, per month. Professional is $18 per User, per month. Enterprise is POA. All plans have an applicable discount as your Company Size grows, plus a further discount for annual payment in advance. Contact operations@locstatt.com to discuss your discount.
How do you determine the Company Size?
Every employee that receives a Locstatt ID is considered a User, and this makes up the Company Size.
Do you offer any type of Discount?
Yes. Clients paying annually in advance, will receive a discount, plus all Companies with over 150 Users will receive a variable discount. Plus, we often have various discounts for new Companies on their initial contract, so contact operations@locstatt.com to discuss your discount.
Are there different levels of User Access?
Yes. User Access can be customized for all individual employees. Access can be set to simply perform a BBS, or Audit, right up to the top level of viewing the entire Company Performance Overview. You decide what level of User Access you would like to open for each individual Active Employee.
If we start on one Plan, can we upgrade or downgrade to a different Plan?
Yes. Within the first 12-month contract, you can upgrade to the next plan at any time, and the costing will be adjusted accordingly. However, you can only downgrade your plan at the end of the first 12 months (with 30 days advance notice). If you then renew on the 30 day auto-renew with no additional discount applied, you can change plan at any time (up or down) with 30 days’ notice. If you renew on the annual plan with discount, you can only downgrade at the end of the current 12-month term (with 30 days’ notice).
Are we locked into a term contract?
All new contracts are for an initial 12-month period. Then you have the choice of a rolling monthly auto-renew contract, or, for clients wanting an additional annual discount they will continue with a renewable 12-month term.
Can I use the Locstatt System as a single Consultant?
Yes. However, all plans have a starting monthly cost of $100, so we always give Consultants access to the full Enterprise package covering the entire SMS.
Can I Pay by Credit or Debit card?
YES, we only accept these types of payment; ACH, Wire, or by Credit Card. Locstatt covers the 2.9% convenience fee for credit card payments for all Companies on 10-day terms.
What happens if we want to cancel?
After your initial 12-month term, for client enrolled in the 30 auto-renew program, you simply email operations@locstatt.com and give us 30 days’ notice; this is all that is required to close your account. For clients with an annual account including the applied discount, you can cancel with 30 days’ notice at the end of your 12-month term.
Do I pay for training my team on how to use Locstatt?
No. The initial Company set-up and Training on individual modules is included in your monthly User cost. After set-up the Basic Plan receives additional training for up to three hours per month every month. The Professional Plan receives additional training for up to 5 hours per month every month. The Enterprise Plan receives additional training as required depending on company size.
I like it, but I’m not sure whether it’s the right product for us?
No worries. Our product is unique, addressing challenges of real business users. Locstatt is a heavy-duty industrial application, it was designed with the front-line workers in mind, so it is simple enough for non-technical people to use, but robust enough to provide enterprise quality results. Arrange for a custom demo and try the 1 month Free trial to get a feel for the basics.
System Questions
Are any parts of the Locstatt System stranded?
No. One of the beauties of our system is the complete integration of every module, allowing for Real Time data compression and live reports showing leading indicators as seen in the Company Performance Overview. The more modules you use the bigger the picture, and the clearer your Company’s strengths and weaknesses will become.
Is the Locstatt System easy to use?
Yes. Even though Locstatt is a heavy duty industrial application capable of dealing with company sizes anywhere from 10 to 100,000 Active Employees, it was designed with the front line workers in mind, it is simple enough for non-technical people to use, but robust enough to provide enterprise quality results.
Do I need specific hardware or specialized IT experts to run and install the Locstatt System?
No, just the smartphones you always carry – or the computer on your desk, or your tablet. There isn’t anything to maintain or buy. Locstatt’s mobile app will work on any up to date Apple or Android mobile device, typical smartphones or tablets. Its back-end manager portal works on any browser and can be accessed from any computer or tablet.
How do I reset my password for User Access?
You can reset your password using the web or mobile app or Email contact@locstatt.com , our Help team will send out a reminder to your registered Company email.
What makes Locstatt’s analytic dashboard so valuable?
Most companies collect information about operations, incidents and close calls that have occurred at their facilities, but many have no easy way to compress and understand that information. The Locstatt analytic dashboard provides a fast integrated way to view large amounts of data that helps identify patterns of behavior or even situations that have not necessarily resulted in problems to date. This allows you take proactive action in addressing areas of concern before they manifest into problems.
What if our company doesn’t permit cell phones on the factory floor or on the job site ?
Occasionally we see that. Most Companies usually overcome this hurdle by placing workstations strategically around the work area/tea room for use by any worker. Generally the Locstatt solution has a flexible architecture that can adapt to most deployment needs.
We use multiple 3rd party training providers; do you offer API integrations?
Yes. If your third-party providers offer API access, Locstatt can integrate with their systems to bring your company’s data together in one platform. Additional costs may apply depending on the scope and complexity of the integration.
Each API is priced on an individual basis. Some Application Programming Interfaces’ are included in your User monthly charge, but some will trigger an extra charge. Contact operations@locstatt.com for further details.
Can I Save my Signature?
Yes. You can save a copy of your electronic signature for use at HSE Meetings, Training sessions, and completed Audits etc. This saves a lot of time and streamlines your morning meetings.
The signature is optional, not Mandatory.
Training + Traina Culture Questions
With the Training Module, can I deliver our in-house training to multiple facilities simultaneously?
Yes you can. Whether your facilities are just spread around Texas, across the whole of the USA, or in different parts of the World you can train multiple employees at multiple locations all at the same time.
Do you provide a Digital Time & Date Stamp for training modules?
Yes.
How do we have proof of each person taking a course?
Your employees will have a unique username & password to log in for each course or training session. Plus the Locstatt system saves the Location address and device type where the user is taking the training.
Is there a feature to crosscheck training taken/expired/close to expiration?
Yes. The Training Matrix clearly shows the Status of all Company Training. The Locstatt system also sends monthly email notifications highlighting employees that have courses due to expire the following Month.
Do I have the ability to check Training Status by course/employee/facility entrance requirements?
Yes. Training can be viewed in the Training Matrix and be checked by employee, course, date, or facility. You can quickly and easily see who has what training, when they took it, and when it is going to expire. Also you can work with the Facility Logbook application to see people on site and their training status.
Is it possible to store our Company Training Certificates in the System?
Yes. The Enterprise plan allows you to upload and store as many Training Certificates as you like in PDF, JPEG or PNG format
What is Traina Culture?
Traina Culture is part of the Locstatt family of solutions, designed to help organizations create richer, more engaging training content while keeping employee accounts, qualifications, and training records connected across both platforms. Learn more
Does Traina Culture develop customizable courses with videos?
Yes. If you need a course tailored to a specitic area, process, or event within your company, Traina Culture can design and develop a fully customized training solution. Additional costs may apply depending on the type and number of videos required. For more details or a custom quote, please contact us at contact@locstatt.com
Do I receive an additional discount if my company uses both Locstatt and Traina Culture?
Yes. Traina Culture is available to customers on the Locstatt Professional and Enterprise plans, and companies using both platforms receive an additional 10% discount.
Traina Culture pricing can also be customized based on your company size, the number of courses you need, and your storage requirements.
To learn more, you can schedule a demo or contact us at contact@locstatt.com. Our team will be happy to review your needs and recommend the best option for your organization.
Do you offer onboarding help in Traina Culture?
All plans include onboarding and training with our Traina Specialist team, as well as support through in-app chat and email. Professional and Enterprise plans also include phone support. Customers have access to our Video Library with tutorials covering the platform’s features.
General Questions
What does the Company Customization cover?
Customization starts from day one. Locstatt can be tailored to match your existing processes by configuring Audit & Inspection templates, BBS categories, Incident types, Root Cause categories, JSA templates, and Risk Matrices. We can also help organize and maintain your core company data, including employees, facilities, locations, departments, job positions, and clients, so the platform is aligned with your operational structure from the start.
How much customization will you complete free of charge?
All initial Company Set-up as explained above, is free of charge. Further customization is performed on a case-by-case basis at our discretion and, depending on the nature and size of the customization required, will be performed free of charge or by a signed and mutually agreed price.
Do we get to pick and choose which Modules we want to use?
Yes. Depending on which Plan you choose, the available modules will vary. You can choose to work with one, or all modules included in your Plan. A comprehensive list can be found here.
What happens to my personal data?
Personal data will be collected, processed and used by Locstatt for the purpose of providing the Service and to facilitate transactions that Customer enter into with Locstatt through the Service. Personal data will not be used for marketing purposes and will not be disclosed to any third parties (including advertisers and suppliers). All Customer information will be treated as confidential and shall not be disclosed to any third-party without the express written consent of Customer.
What sort of Support do I get when I get stuck?
Depending on which Plan you choose, our Help & Support Team is available via instant chat line, email contact@locstatt.com or phone line +1 (281) 886-0829 from 6am to 6pm CDT . Learn more
Can I delete my personal data?
Disposal of Data is not automated. Data will be deleted within 24hrs of direct request from Customer. This deletion will be confirmed and warranted in writing that Locstatt has returned, deleted, or destroyed all copies of Company Data.
Does Locstatt offer a resource library?
Yes. The Locstatt Library gives your team access to a growing collection of Audit & Inspection templates that can be downloaded, customized, and used within your internal audit and inspection programs.
The library also includes step-by-step tutorials, videos, and other learning resources designed to help your team better understand each component of the Locstatt system and get more value from the platform.
Still got a question that’s not listed?
Contact us and we’ll be happy to answer.
